Terms & Conditions

Effective Date: 01.02.2026

Welcome to Troad Pool Services. By using our website, services, or contacting us through any channel, you agree to the following Terms & Conditions. Please read them carefully.

1. Services Provided

Our website address is: https://www.troadpool.com.

Troad Pool Services provides professional residential and commercial pool cleaning, maintenance, water care, green pool recovery, and equipment inspection. All services are scheduled and performed in accordance with customer requests.

2. Appointments & Scheduling

  1. Appointments must be scheduled through our website, phone, or authorized channels.
  2. Customers must provide accurate contact and property information.
  3. Troad Pool Services reserves the right to reschedule appointments due to weather, safety concerns, or operational reasons.

3. Pricing & Payment

  1. Prices for services, promotions, and discounts are clearly listed on our website or communicated directly to the customer.
  2. Payments must be made through approved payment methods.
  3. Promotions such as $50 OFF are valid only under the conditions specified and cannot be combined with other offers unless explicitly stated.
  4. Refunds or cancellations are handled in accordance with our Cancellation Policy (link if applicable).

4. Customer Obligations

  1. Customers must provide safe access to the pool and any required equipment.
  2. Customers must comply with safety instructions and maintain the pool area free from hazards.
  3. Customers are responsible for any damages caused by pets, debris, or unsafe conditions.

5. Liability

  1. Troad Pool Services is not responsible for pre-existing pool damage, broken equipment, or issues caused by external factors beyond our control.
  2. Our liability is limited to the amount paid for the specific service provided.
  3. Troad Pool Services makes no warranties beyond the scope of the agreed services.

6. Promotions & Offers

  1. Promotional offers, including $50 OFF pool cleaning, have limited validity and are subject to change or cancellation at our discretion.
  2. Offers cannot be combined with other promotions unless explicitly stated.
  3. Only one offer may be applied per household or account unless otherwise authorized.

7. Intellectual Property

  1. All content on the Troad Pool Services website, including text, images, logos, and branding, is the property of Troad Pool Services.
  2. Unauthorized use, reproduction, or distribution of website content is prohibited.

8. Privacy & Data Use

  1. Customer data collected through website forms, phone calls, or messages is used only for service delivery, communication, and promotions authorized by the customer.
  2. All communication and data handling comply with U.S. privacy laws.
  3. We may share your data with trusted third-party service providers only when necessary to:

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, USA. Any disputes arising from services or website use will be resolved under the jurisdiction of Texas courts.

10. Changes to Terms

Troad Pool Services may update these Terms & Conditions at any time. Customers will be notified of major changes through our website or direct communication. Continued use of services after changes indicates acceptance of the new terms.

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